Account Deletion
Delete Your STAR SURAKSHA Account
You can request permanent deletion of your STAR SURAKSHA account at any time. This page explains what is deleted, what may be retained, and how to submit your request.
What gets deleted
- Your account profile (name, phone number, Guard ID, role, credentials).
- Your personal chat messages, uploaded photos, voice notes, and location shares.
- Your device push tokens and diagnostic identifiers.
- Personal preferences, saved views, and notification settings.
What may be retained
Certain records may be retained after your account is deleted where retention is required for legal, contractual, or safety compliance. This may include:
- Attendance and duty records required by your employer or client for statutory audit and payroll purposes.
- Incident reports, SOS events, and evidence linked to ongoing investigations or legal proceedings.
- Anonymized or aggregated operational data that cannot be linked back to you.
- Security and access logs retained for fraud prevention and abuse investigation for a limited period.
Retained data continues to be protected under our Privacy Policy.
How to request deletion
Submit the form below or email us directly at support@starsuraksha.com from the contact address associated with your account. We will verify your identity with your employer or client where required, and process eligible requests within 30 days.