Question 1

What is STAR SURKSHA?

Accepted Answer

STAR SURKSHA is an end-to-end security guard management platform that combines live GPS tracking, QR attendance, patrol monitoring, incident reporting, SOS alerts and a client portal in one system.

Question 2

How does GPS Tracking work?

Accepted Answer

Every guard uses the STAR SURKSHA mobile app which streams location securely to our servers. Supervisors and admins see real-time positions, breadcrumb trails, geofences and can replay any route from history.

Question 3

How does QR Attendance work?

Accepted Answer

Sites display signed, short-lived QR codes. Guards scan the code from the app; the system verifies the signature plus the guard's GPS to confirm attendance is genuine and cannot be back-dated or spoofed.

Question 4

Can clients monitor guards?

Accepted Answer

Yes. Every client receives access to a dedicated Client Portal showing only their sites and assigned personnel — live positions, attendance, incidents and reports in real time.

Question 5

How does SOS work?

Accepted Answer

A one-tap SOS button on the guard app broadcasts the guard's identity and live GPS to admins and supervisors instantly, with an audible/visible alert and a full audit trail.

Question 6

Do you support patrol monitoring?

Accepted Answer

Yes. Configure patrol routes and QR checkpoints; the platform tracks scans, alerts on missed rounds, and produces per-shift compliance scores.

Question 7

Is there a mobile app?

Accepted Answer

Yes. STAR SURKSHA offers an Android app for guards and supervisors with offline-first GPS capture, evidence upload and SOS.

Question 8

How secure is the data?

Accepted Answer

All data is encrypted in transit (TLS) and at rest. Access is enforced with row-level security policies, role-based access control, audit logs, and tamper-proof signed tokens for critical events.

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